Our Nursing Staff
Our nursing staff works directly with our providers to ensure that your questions and concerns are addressed as promptly as possible.  Any guidance or information that our nurses relay to patients comes directly from our providers.  There is never a need to try to "bypass" a triage nurse because your provider personally addressed all of the concerns and her nurse relays the information back to you.  While each nurse is cross trained with every provider, we find that a team approach is most efficient so, as a general rule, you will see the same nurse whenever you come in for an appointment with your chosen provider.

Our Administrative Staff:
While you may not always see the members of our administrative staff, we can assure you that they are all vital members of your health care team.  Donna, Victoria, and Lori work with providers, nurses and patients to provide seamless, coordinated care.    

Donna (Billing & Compliance):  Donna joined our team in 2023 after our previous biller, Debbie, retired. Donna handles our payments, collections and denials from insurance companies.  Donna works directly with both insurance companies and patients to try to resolve any discrepancies.  We recognize that some of the insurance rules can be confusing and she is happy to help our patients understand their policy coverage and benefits as much as possible. 

Lori  (Receptionist):  Lori is the face of the office. She handles the majority of our phone calls and scheduling and sees that our patients are not lost to follow up. She works hard to make sure your information is current and also notify the patients of any policy changes. Should you be transferring in from another office or leaving the area, Lori will be sure that we obtain your outside records and forward them along to your new provider. Please be sure to welcome Lori to our practice.

Victoria  (Referral Coordinator): As our Referrals Coordinator Victoria is in charge of scheduling specialty appointments and testing as well as obtaining any necessary prior authorizations for services and medications. Victoria makes all effort to make sure patient needs with referrals are met. 
 
Management

Deidra (Office Manager): Since May 2019 Deidra has been our Office Manager. She helps manage daily operations; acting as a liaison with the owner, providers and staff. She oversees and provides coverage in the administrative and nursing roles when needed. She handles a wide range of duties from financial, human resources, compliance, administrative and even internal tech support.