Our Team  
  Patient Info  
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Karen A. Williams, MD
Karen A. Williams, MD
Shelby Scordo, PA-C
Shelby Scordo, PA-C
Eileen Kraeger, PA-C
Eileen Kraeger, PA-C
Welcome Address Driving Directions General Practice Info Office Hours Insurances Accepted Hospital Affiliation
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We'd love to hear from you about your
experience with our office!
Here's a link to our patient satisfaction survey!  https://www.surveymonkey.com/r/Y6B7829
Welcome to Complete Family Care & Laser Center.  We have been proudly serving patients of all ages in the North Country since 2005.  As a small, private office we are excited to be recognized by NCQA as a Patient-Centered Medical Home.  Our providers and staff work as a team to coordinate all the health care needs of our patients.

Complete Family Care & Laser Center
18983 U.S. Route 11
Watertown, NY 13601
Phone: (315) 782-0059

Fax: (315) 782-0226

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Driving Directions
We are on outer Washington Street near the car dealerships and we share a parking lot with State Farm Insurance.

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General Practice Info
Welcome Home!
At Complete Family Care & Laser center we follow a Patient Centered Medical Home model of practice.  It is our goal to provide comprehensive, coordinated care to all of our patients.  We work with patients to develop care plans, review treatment options and encourage patients to be active participants in their healthcare.  Our providers practice evidence based medicine for both preventive services as well as ongoing management of chronic conditions. 

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Office Hours
Monday 7:00 AM 5:30 PM
Tuesday 7:00 AM 5:30 PM
Wednesday 7:00 AM 5:30 PM
Thursday 7:00 AM 5:30 PM
Friday 7:00 AM 1:00 PM

 To better serve our patients we have expanded beyond "regular" business hours.  You can make appointments before or after work and during lunch on Friday!

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Insurances Accepted
  • Medicare
  • Aetna(through Multiplan)
  • Cigna (through PHCS)
  • BeechStreet
  • Excellus/Blue Cross Blue Shield
  • Champva
  • First Health/Coventry
  • GHI/Emblem Health
  • Health Now
  • Martin's Point
  • Tricare
  • MVP
  • Pomco
  • St. Lawrence Lewis insurance

We are not currently accepting new patients with:

  • Medicaid
  • United Heathcare/Empire
  • Worker's Comp or No Fault

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Hospital Affiliation
Dr. Williams and Dr. Black focus on patient care in the office setting.  While they do no care for patients when they are hospitalized, they both maintain their affiliation with Samaritan Medical Center as Community Active Staff Members.  When patients are hospitalized they are cared for by the Hospitalist Program at SMC.  These doctors focus all of their care on hospitalized patients.   Once patients are discharged from the hospital they return to our office for follow up.  

To learn more about the Hospitalist program and Samaritan Medical Center you can visit

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